Privacy Policy

At National Filters we are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the National Filters website, apps and email messages (collectively referred to as “Services”) and governs data collection and usage. By using the National Filters Services, you consent to the data practices described and agree to the terms and conditions of this Privacy Policy.

 

Collection Of Your Personal Information

National Filters and our third-party service providers collects and uses your personal information to operate the National Filters Services and deliver the Services you have requested.

We collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. National Filters also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favourites. We collect information about you when you place an order through the Services, create an account, sign up for newsletters, participate in surveys or contests, contact us through call centres or online as well as other sources, such as public databases and joint marketing partners.

There is also information from your browser or device that is automatically collected by wwww.nationalfilters.com.au. This information can include: your IP address, browser type, screen resolution, name and version of operating system, manufacturer and model of device, language, internet browser and services name, type or version being used, access times and referring website addresses.

We and our third-party service providers may collect information from you as you use our Services, including cookies, using pixel tags and other similar technologies, third-party advertising as well as your social sharing and by aggregating information.

 

Use Of Your Personal Information

The collection of your personal information is used by National Filters to inform you of products or services available from National Filters and its affiliates, maintain, improve and develop new services, measure our performance, communicate with you, and provide a personalised service to you.

National Filters keeps track of the pages customers visit within wwww.nationalfilters.com.au, in order to determine what National Filters services are the most popular. This data is used to deliver customised content and advertising within National Filters by utilising behaviour which indicates an interest in a particular subject area.

National Filters may contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

National Filters may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail address, name, address, telephone number, financial details) is not transferred to the third party.

Additionally, National Filters may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to wwww.nationalfilters.com.au, and they are required to maintain the confidentiality of your information.

National Filters websites will disclose your personal information, without notice, as we believe in good faith, that such action to be necessary or appropriate, if required to do so by law to: (a) conform to the edicts of the law or comply with legal process served on National Filters or the site; (b) protect and defend the rights or property of National Filters and, (c) act under exigent circumstances to protect the personal safety of users of wwww.nationalfilters.com.au, or the public (d) to enforce our terms of use (e) to protect our operations (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow National Filters to pursue available remedies or limit the damages that National Filters may sustain.

 

Secured Personal Information

National Filters seeks to secure your personal information from unauthorised access, disclosure or use. National Filters uses reasonable organisational, technical and administrative systems to protect information within our organisation. When personal information is transmitted to other websites, it is protected through the use of encryption technology, which scrambles the information to ensure it is protected over the Internet.

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe the security of your account has been compromised, please immediately notify us in accordance with the “Contact Us” section.

National Filters does not sell, rent or lease its customer lists to third parties. National Filters is not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

National Filters will not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

 

Third Party Advertising

National Filters may allow third-party advertising companies to provide publications or targeted advertisements regarding services and goods that may be of interest to you when you connect and use the Services and other websites or online services. To serve these publications, these companies may place or recognise a unique cookie on your browser, including through the use of pixel tags. These publications may appear on other sites that you visit. No personally identifiable information is collected in this process.

 

Cross Border Disclosure Of Personal Information

In conducting our business, National Filters may be required to disclose personal information to third parties operating outside of Australia. Some service providers we engage with may be located overseas or may store and process your personal information in another country. By using the Services you consent to the transfer of information to countries outside of your country of residence. Some countries may have data protection rules that are different from those of your country.

 

Choices

Every now and then, we send e-mail messages to our users. If you do not want to receive such notices, we provide users choices regarding receiving certain communications from us and our partners.

If you no longer want to receive marketing-related emails from us on a going forward basis, you may opt out via an “unsubscribe” link that will be provided in each email. Note, however, that even if you “unsubscribe,” you will still receive certain communications from us, such as emails confirming that we have received or shipped your order, or emails regarding certain changes to policies or terms.

 

Use Of Services By Minors Under 16 Years Old

National Filters is committed to complying with all applicable laws and regulations regarding the collection, storage and use of personal information of Minors under the age of 16. We do not intentionally collect personal information from individuals who are under the age of 16 or knowingly allow such persons to register for an online account or to post personal information on the Services. Should we learn that someone under the age of 16 has provided any personal information to or on any of the Services, we will remove that information as soon as possible

If you are a parent or guardian who believes that your Minor under the age of 16 has submitted personal information or other information to us without your consent, please contact National Filters Data Protection Officer at sales@nationalfilters.com.au with “Privacy Rights for Minors” in the subject line.

If you are a Minor under the age of 16, you may request and obtain removal of certain content or information posted on the Services by sending an email to National Filters Data Protection Officer sales@nationalfilters.com.au . Please be advised that our removal of your post(s) does not ensure complete or comprehensive removal of the content or information you have posted on the Services.

 

Retaining Of Information

We will retain your information for at least the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

Changes To This Statement

National Filters will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. National Filters encourages you to periodically review this Statement to be informed of how National Filters is protecting your information. Your use of the Services following these changes means that you accept the revised Privacy Policy.

 

Contact Information

National Filters welcomes your comments regarding this Privacy Policy. If you have any questions, concerns or complaints regarding how your information is processed or about this privacy policy please contact us by mail. Unit 7/22 Bridge Street, Eltham, Victoria, Australia. 3095 or at sales@nationalfilters.com.au. We will endeavour to respond by email within a reasonable timeframe confirming receipt of your question, complaint or concern. We will then proactively investigate your question, complaint or concern and provide you with our response within a reasonable timeframe.

 

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